Metro Help Desk Support Tickets

Last Update

13 August 2013

Regular License

$18

Sales

126

A help desk ticketing system will allow you to provide prompt and efficient support to your clients. Metro Help Desk comes by default with an integrated FAQ and manuals systems, thus allowing staff members to decrease response time and improve efficiency. Web based

Work from anywhere, whether you are at your desk, on the road, or working from home, our trouble ticket software has the tools you need to access your customer service database. All of Metro Help Desk features can be accessed though a web browser on virtually any operating system.

Option to run with SSL Email Piping (convert emails into tickets)

Allows you to automatically route all incoming emails into the ticket desk supporting both new emails and replies. Custom email messages

Every message that Metro Help Desk sends can be customized using a WYSIWYG editor, you don’t have to edit any files or hack any code, it’s as simple as editing an article. Unlimited operators

Create as many operator logins as your business needs. Internal notes can be set for each ticket. Customers will not see them, only staff members will. Predefined answers

Allows organizing answers and quick access to common answers. Access code (captcha) To prevent ticket submissions by spambots. Announcements

Is a blog like news system allowing you to post your latest news and updates. Free updates. Support for any of our products is offered ONLY through our Help Desk system. Please do not post support questions here under the item comments. This is reserved for pre-sales questions. If you have purchased this product and now have questions, please go to http://support.factorysoft.org New in version 2013.1: Now you can assign each user to a particular department. Short_tags are removed You can set the types of files for downloads. When the administrator chooses not to allow registration, does not show the link to register. It corrects the message “If you are already a customer, please log into your account”.