WP Awesome Support - Responsive Ticket System
- Last Update
- 11 August 2013
- Regular License
- $21
- Extended License
- $105
- Sales
- 231
Video: Quick Start Guide WP Awesome Support Genesis At ThemeAvenue, we love our clients. We were looking for a support / ticketing plugin to add to our current WordPress support site in order to provide premium support to our buyers. We tried a lot of plugins, spent hours looking for the perfect one, but in the end we didn’t find it. Therefore, we deided to develop our own, perfect support WordPress plugin. The support plugin had to be simple, support multiple agents, be seamlessly integrated to any WordPress theme and be flexible to adapt to different business types. Optionnaly, as we work with Envato marketplaces, the plugin had to be able to check Envato purchases.
Yet Another Support Plugin? No… Indeed, WP Awesome Support is not “just” another support plugin. It is a lot more flexible and powerful than most WordPress support plugin out there. Why you ask?
Seamless Integration Above is an example of how the plugin integrates with TwentyTwelveWP Awesome Support has been designed to seamlessly integrate to any WordPress theme. Therefore, don’t worry about design compatibility. Your site will still look good, and so will the plugin! The design uses Bootstrap, but you can deactivate it if you prefer keeping only your theme’s style.
Robust Code We developed this plugin using the native WordPress functions as much as possible. Why reinvent the wheel? WordPress does a good job. All the plugin’s settings are using the WordPress Settings API and no additional tables are added to your database.
Support Multiple Agents With WP Awesome Support, you can work with as much support agents as you want. If you have a team of 20 support agents, simply add them 20 in your WordPress users with the right role.
Intelligent Ticket Attribution The plugin comes with an advanced permission management system. You can define what users can see and reply to the tickets.
Custom Roles & Capabilities E-mail notifications can be send for every action. Those notifications can be enabled or disabled one by one in the settings. You can notify:
Clients to confirm them their ticket has been successfully submitted Agents to inform them a new tickets has been assigned to them Clients than an agent replied to the ticket Agents that the client replied the ticket Clients that the ticket has been closed
E-Mail Templates Customization Another good thing about e-mail notifications is that the templates are fully customizable for each notification! We give you a visual editor and template tags to let you prepare your very own notifications.
Template Tags We work with Envato marketplaces. Maybe you too. And then if you do, we have built-in a great feature: Envato purchase verification. If you enable this option, the license number will be asked for each ticket submission (you can even make it mendatory). Then, we use the Envato API to verify the purchase. The Envato logo will be added to your tickets list so that you can see in a second who really bought your items, and then give them faster support.
Responsive Design The plugin is fully localized are is delivered with the .po/.mo files. You can translate the plugin in any language! NEW from version 1.1.0: French Translation
Advanced Style Compliance Do you like seeing the pretty face of the client you’re dealing with? If he uses Gravatar, you will. The plugin is fully compatible with Gravatar in the admin panel and on the front-end.
File Attachements & Upload As promised, we added a user-friendly file-uploading experience to our support plugin. You can drag & drop multiple files at once. In your Dashboard, you can define several options such as :
Max. Attachments: Maximum number of files that can be attached to a ticket. Max. Size for Attachments: Maximum size allowed in MB for each file. Allowed Files Types
WooCommerce Integration